Warranty & Returns Policy

All our products come with Savvy’s 12 months return to base warranty, This warranty covers faults with the product (excluding software related faults)

Savvy Warranty is voided in the below instances:

  • Cracked screen or physically damaged
  • Water damage
  • Software that has been tampered with
  • Unauthorised repairs
  • Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
  • Customer has used the product abnormally

Please do not send your purchase back to the manufacturer.

To return an item, Please contact our customer service department by click here and obtaining a Return Authorisation Number

After receiving the number, place the item securely in its original packaging, and mail/courier your return to the following address:

Savvy - Service Department
Care of Fonefix Limited
Unit 5
501 Mount Wellington Highway
Mount Wellington
Auckland, New Zealand, 1060

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to send your return as we will not cover any lost or damaged-in-transit device costs.

Please remember to remove the following if possible before returning your device:

  • All security and parental locks
  • SIM card
  • Memory card (if applicable)
  • Your iCloud / Samsung / Google account
  • Backup and remove any personal data from your device.

Failure to do so may lead to a delay in the processing of your return, and/or prevent it from being processed.

There may be occasions where a partial refund may be provided if your returned product does not meet these terms, or your return may be rejected, and your device returned to you. These are evaluated on an order-by-order basis.

Repair, Replace or Refund (if applicable, subject to Returns Policy)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of repairs, replacement or if refund will be issued.

These are evaluated on a case-by-case basis.

If you are approved:

  • Repair: we will repair your device
  • Replacement: if repair is not economical or viable, then we will issue a replacement
  • Refund: If replacement is not available, then we will issue you a refund. The refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us

Exchanges (if applicable)

We replace items only where they have been supplied defective (at Savvy's sole discretions). If you wish to exchange your product, please contact us within 24 hours of receipt.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Your rights and remedies under this warranty & returns policy operate alongside, and in addition to, your rights under the Consumer Guarantees Act 1993 (CGA).'